These terms govern your use of the Matcha website, our cafés and any order you place with us online or in store. By visiting the site or buying from us you agree to them. Please read them carefully and get in touch if anything is unclear.

1. Who we are

Matcha is an independent tea company. We run cafés in the city and an online shop that ships single-farm matcha directly from Japan. Our flagship is at 407 Church St. You can reach us any time through the contact page.

2. Orders and payment

When you place an order we send a confirmation by email. That confirmation is an acknowledgement, not an acceptance. Your order is accepted when it ships. We may decline or cancel an order if a product is unavailable, if pricing was shown in error or if we are unable to verify payment.

• Prices are shown in Canadian dollars and include applicable taxes unless stated otherwise.

• Payment is taken in full at checkout through our payment provider. We never see or store your card details.

• Promotional codes cannot be combined and have no cash value.

3. Shipping and delivery

Orders are milled and packed to order, so please allow up to five business days before dispatch. Standard shipping is free on orders over 80 dollars. Delivery estimates are given in good faith but are not guaranteed, and we are not responsible for delays caused by carriers or customs.

Risk in the goods passes to you once the parcel is delivered to the address you gave us. Please check your address carefully. We cannot redirect parcels once they have shipped.

4. Returns and refunds

Because matcha is a fresh food product, opened tins cannot be returned. Unopened products can be returned within 14 days of delivery for a full refund of the product price. Return shipping is at your cost unless the item arrived damaged or was sent in error.

If something arrives damaged, email us a photo within 48 hours of delivery and we will replace it or refund you. Refunds are made to the original payment method within ten business days of receiving the return.

5. Product information

We describe our teas as accurately as we can, including origin, grade, harvest and tasting notes. Matcha is a natural product and colour, aroma and flavour vary between harvests. Photographs are for guidance only. Our products contain caffeine and are not intended to diagnose, treat or cure any condition.

6. Using this site

Everything on this site, including text, photographs, film and the Matcha name and marks, belongs to us or our licensors and is protected by copyright and trademark law. You may browse and share links freely. You may not copy, reproduce or use our content commercially without written permission.

You agree not to misuse the site, attempt to gain unauthorised access to it or interfere with its operation. We may suspend access to the site at any time for maintenance or security.

7. Liability

Nothing in these terms limits any liability that cannot be limited by law, including liability for death or personal injury caused by negligence. Otherwise our total liability to you in connection with any order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss.

8. Changes to these terms

We may update these terms from time to time. The version published on this page at the time you place an order is the one that applies to that order. The date at the top of this page tells you when it was last revised.

9. Contact

Questions about these terms, an order or anything else can be sent through the contact page or asked in person at any of our locations. We answer within two business days.